Magnetic Cable Care & Cleaning
Magnetic charging cables can attract tiny metal particles over time. These particles can interfere with the connection and prevent proper charging.
Regular cleaning helps ensure reliable performance and a strong magnetic connection.
Why magnetic debris builds up
Because magnetic cables use magnets in both the cable head and tip, small metallic particles can be attracted to them.
These particles may come from:
dust and lint in pockets or bags
metal surfaces such as desks or tables
coins, keys, and other everyday objects
environments with metal filings (workshops, garages, factories)
Even very small particles can interfere with charging by preventing full contact between the cable and tip.
Signs debris may be affecting the connection
charging starts and stops
connection feels weak
cable does not snap firmly into place
charging only works at certain angles
Cleaning the connector usually resolves these issues.
How to remove magnetic debris
Method 1: Dry brushing (recommended)
Place a piece of paper on a flat surface to catch debris.
Hold the magnetic end of the cable facing downward.
Use a soft, dry toothbrush to gently brush the connector.
Metal particles will fall onto the paper.
⚠️ Use a dry brush only. Moisture can damage electronics.
Method 2: Compressed air
Use compressed air to blow debris away from:
the magnetic connector
the charging tip
your device port
Method 3: Lint-free cloth cleaning
Wipe the connector gently with a dry lint-free cloth.
If needed, lightly clean the metal contacts with a small amount of isopropyl alcohol and allow to dry completely before use.
Preventing debris buildup
To keep your cable performing at its best:
store cables away from loose metal objects
avoid placing connectors directly on dusty or metal surfaces
clean connectors periodically
keep tips inserted in devices to reduce exposure
avoid use in environments with metal filings or grinding dust
Important safety tips
Do not use liquids directly on the cable
Do not use sharp metal objects to clean connectors
Ensure connectors are dry before use
Good to know
Magnetic debris is a normal occurrence with magnetic connectors
Cleaning restores proper contact and charging performance
Regular maintenance helps ensure reliable long-term use
If you continue to experience connection issues after cleaning, please submit a request and our Customer Happiness Team will be happy to assist.