Warranty Support

If your Chargeasap product is not performing as expected, our team is here to help.

Submitting a complete request allows us to review your claim as quickly as possible and guide you toward the best resolution.

1. Before submitting your claim

Please prepare the following:

• Order number or proof of purchase

• A short description of the issue

• Photo or video showing the behaviour

• Your current shipping address

Providing these details upfront helps prevent delays.

2. How to submit a claim

To begin, please contact our support team and include the information listed above.

Once received, our team will carefully review the details and respond with next steps.

3. What happens next?

After your request is submitted:

• Our team reviews the information provided

• If needed, we may request additional details to better understand the issue

• In some cases, further technical assessment may be required

• When this happens, the product is reviewed by our engineering specialists using professional diagnostic tools

• Timeframes can vary depending on the nature of the assessment

• We will keep you informed throughout the process

• Once the review is complete, we will guide you through the appropriate resolution

Our priority is ensuring your product performs exactly as intended while making the process as smooth as possible.

4. Helpful tip

Many common questions can be resolved quickly through our product guides and troubleshooting resources.

Exploring these first may help restore normal operation without needing a replacement.

👉 My Zeus isn’t charging: Start Troubleshooting 

👉 Is This Normal? — Zeus Behaviour Explained

Need assistance?

If you are unsure whether something qualifies for warranty, our support team is always happy to provide guidance.