Zeus Not Charging? Try This First

If your Zeus charger isn’t performing as expected, many issues can be resolved quickly using the steps below. These checks help identify whether the charger, cable, or device is involved.

Try these steps first

1. Check the power source

   • Unplug Zeus and try a different power outlet.

   • If using a travel plug adapter, try an alternative adapter.

2. Check the device you are charging

   • Test the same charger with another device.

   • If the other device charges normally, the issue may be specific to the first device.

3. Check the charging cable

   • Ensure your USB cable is in good condition.

   • Test the cable with another charger or device to confirm it functions.

4. Check the USB ports on Zeus

   • Ensure cables fit securely.

   • Ports should not feel loose or wiggly when plugging in cables.

What if these steps don’t help?

If you have followed the steps above and the issue persists:

👉 Submit a request and a member of our Customer Happiness Team will respond within 24 business hours.

Please include:

• A description of the behaviour you’re seeing

• What steps you have already tried

• Photos or videos 

This information helps us quickly assess your case and guide you toward a resolution.

Tips that can help

• Some devices may require specific cables to achieve maximum charging rates.

• If multiple devices are connected, reducing the number of active connections can help isolate the behaviour.

🙋‍♂️ Still unsure?

Our support team is happy to help you understand what is happening and assist you further.