If you’ve received a tracking number and found the tracking to not be activated

Thank you for showing your amazing support by purchasing a Chargeasap product!

If you’ve received a tracking number and found the tracking to not be activated- we would like to reassure you that this is normal. Our shipping agent has advised that due to the special carrier method being used to ship the power banks, the tracking number will not activate until it has reached its destination country. This can usually take around 10 -20days. 

If you require further assistance and it's been more than 20 days, please submit a request and a member of our Customer Happiness Team will respond within 24 business hours.