Start a Warranty Claim
If you believe your product may be experiencing a manufacturing defect, our support team is here to help.
Before submitting a claim, we recommend reviewing our Warranty Coverage to confirm your product is eligible.
If your product is outside the warranty period, our team can still review your case and recommend the best available solution, which may include replacement options where applicable.
Before You Submit a Claim
Many product concerns can often be resolved quickly with a few troubleshooting steps.
We recommend reviewing the relevant product guides, as they address the most common questions and behaviors.
👉 Troubleshooting — Start Here
If the issue persists, please proceed with your warranty request.
What You’ll Need
To help us assess your claim efficiently, please include:
Order number
Website, Kickstarter or Indiegogo
Full name
Email used at checkout
Product name
Description of the issue
Photos or short video showing the problem
Providing clear details helps us reach a resolution faster.
Important Information
Warranty covers manufacturing defects under normal use
It does not cover accidental damage, misuse, or normal wear
Claims must be submitted within the warranty period
All claims are reviewed by our support team before a resolution is provided.
Please do not return any products unless instructed to do so.
What Happens Next?
After your claim is submitted:
Our team will review the information provided
Troubleshooting may be recommended if appropriate
In some cases, we may consult with our technical team for further assessment
Once approved, we will arrange a replacement or suitable resolution
Our goal is to make this process as smooth as possible while ensuring every claim is handled carefully.
Assessment & Inspection
Depending on the nature of the issue, additional evaluation may be required.
This can include technical review or product inspection to accurately determine the cause.
Processing times may vary based on the assessment needed, but our team will keep you informed throughout the process.
Need Help?
If you are unsure whether your product qualifies, please submit a request and our support team will be happy to assist.