Start a Return
If you would like to request a return, our support team is here to help guide you through the process.
Before submitting your request, we recommend reviewing our Return Policy to confirm your item is eligible.
Before You Begin
Please note:
Return requests must be submitted within 30 days of delivery
Items must be unused and in original packaging
Customers are responsible for return shipping costs unless the item is faulty or incorrect
Return instructions will only be provided once your request has been reviewed and approved.
Important: Battery-Powered Products
Some products, including power banks, contain lithium batteries and are classified as hazardous goods for transport.
Because of international shipping regulations:
Change-of-mind returns are not accepted for battery-powered products
These items cannot be returned using standard postal services
Do not attempt to ship battery products without contacting us first
If your battery-powered product is defective or incorrect, we will arrange a replacement or appropriate resolution.
How to Submit a Return Request
Please submit a request including the following details:
Full name
Order number
Item(s) you wish to return
Reason for return
Photos (if the item is damaged or faulty)
Providing complete information helps us process your request faster.
What Happens Next?
After your request is received:
Our team will review the details
If eligible, you will receive return instructions
Once the item is received and inspected, we will confirm the outcome
Please do not send items back without approval, as unauthorized returns may not be accepted.
Faulty or Incorrect Items
If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.
Need Help?
If you are unsure whether your item qualifies for a return, our support team will be happy to assist.