1. Chargeasap
  2. Shipping, Returns & Warranty
  3. Returns & Exchanges

Menu

Articles in this section

We hope you love your purchase from Chargeasap. If for any reason you change your mind, you may request a return within 30 days of receiving your order.

 

Return Eligibility

To qualify for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be returned in its original packaging

  • The return request must be submitted within 30 days of delivery

Returns requested after 30 days from delivery will not be eligible for refund or exchange.

 

Important: Power Banks

Chargeasap power banks, contain lithium batteries and are classified as hazardous goods for transport.

Due to international shipping safety regulations, battery-powered products typically cannot be returned via standard postal services.

As a result:

  • Change-of-mind returns are not accepted for battery-powered products

  • If your battery-powered product arrives damaged, defective, or incorrect, we will make it right with a replacement or appropriate resolution

  • Please contact our support team before taking any action

This policy ensures compliance with international transport regulations and helps maintain safe shipping practices.

 

Return Shipping

  • Approved returns must be shipped back to our warehouse in China

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

We recommend using a tracked shipping method when returning items.

Return instructions will be provided once your request has been approved.

 

How to Request a Return

Please submit a request including:

  • Full name

  • Order number

  • Item(s) you wish to return

  • Reason for return

Our team will provide return instructions once approved.

 

Faulty, Damaged, or Incorrect Items

If you receive a product that is:

  • Manufacturing defective

  • Damaged in transit

  • Incorrect

Please contact us within 7 days of delivery so we can resolve the issue promptly.

Once confirmed, we will arrange a replacement or appropriate solution.

 

Non-Returnable Situations

Returns are not accepted for:

  • Battery-powered products returned due to change of mind

  • Items returned after 30 days

  • Used or damaged items not caused by a manufacturing fault

  • Products returned without original packaging

  • Orders shipped to an address entered incorrectly at checkout

  • Incorrect items selected at the time of purchase

We encourage customers to review their order carefully before completing checkout.

 

Order Changes & Cancellations

Orders are processed quickly to support fast dispatch.

If you need to modify your order, please contact us as soon as possible. While we will always do our best to assist, changes or cancellations may not be possible once an order has been prepared for shipment.

 

Refund Process

Once your returned item is received and inspected:

  • You will be notified via email

  • Approved refunds will be issued to your original payment method

  • Processing times may vary depending on your payment provider

Original shipping fees are not refundable unless the return is due to our error.

 

Product Appearance

Product images are provided for illustrative purposes. Minor variations in color or finish may occur due to lighting or screen settings and do not qualify as defects.

 

Need Assistance?

If you have any questions or need support, please submit a request and our support team will be happy to assist.

Related articles