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If your charger is not powering devices or charging seems inconsistent, the issue is usually related to the outlet, cable, device, or connection.

Follow the steps below. Most issues are resolved within the first few checks.

 

Step 1: Check the power source

  • Try a different wall outlet

  • Plug directly into the wall rather than a power strip

  • If travelling, ensure the plug adapter is firmly attached

If using a travel adapter, confirm it is fully inserted and locked into place.

 

Step 2: Test without plug adapters (if applicable)

If you are using a plug adapter:

  • try a different adapter

  • test the charger in a region-compatible outlet if available

Loose or incompatible adapters can interrupt power.

 

Step 3: Check the cable

Charging cables are the most common cause of charging issues.

  • test your cable with another device

  • try a different cable

  • ensure the cable supports the required power output

  • check for fraying or damage

Low-quality or damaged cables may prevent fast charging.

 

Step 4: Test with another device

To identify the source of the issue:

  • try charging a different device

  • confirm whether the issue occurs across multiple devices

If another device charges normally, the issue may be device-specific.

 

Step 5: Check port stability & connection

Ensure ports and connections feel secure.

  • cables should insert smoothly and sit firmly

  • ports should not feel loose

  • the cable should not wobble once connected

If debris is present, gently clean the port.

 

Step 6: Try a different port

If your charger has multiple ports:

  • test another USB port

  • test USB-C vs USB-A if available

This helps determine whether the issue is port-specific.

 

Step 7: If using the G6 Travel Adapter

  • ensure the correct plug is fully extended and locked

  • confirm the outlet socket is stable

  • verify your device supports 100–240V input when using the AC outlet

  • try charging using the USB ports instead of the AC outlet

Some appliances are designed for specific regional voltages and may not operate correctly when used in another country.

Example:
A Dyson hair dryer purchased outside the United States may be designed for 220–240V regions. When used in the U.S. (110–120V) with the G6 adapter, it may not power on or perform correctly due to the lower voltage.

This is due to voltage differences, not an issue with the adapter.

Most modern electronics such as laptops, phone chargers, and cameras support worldwide voltage and will work normally.

 

Step 8: Charging is slow or intermittent

Charging speed may vary due to:

  • cable wattage limitations

  • multiple devices sharing power

  • device temperature or battery protection

  • proprietary charging technologies

This is normal behavior and not a charger fault.

 

When everything is working correctly

  • devices begin charging shortly after connection

  • cables fit securely without movement

  • ports feel firm and stable

  • charging speed adjusts based on device needs

 

Good to know

  • most charging issues are cable-related

  • multi-port chargers redistribute power automatically

  • travel adapters require secure connections

  • devices only draw the power they need

 

If you have completed these steps and the issue persists, please submit a request and our Customer Happiness Team will be happy to assist.

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