Wireless Charging Does Not Work
We have created a number of troubleshooting guides which helped many of our clients. Majority of our customers have found they were able to resolve the issue by completing the following steps:
- Please be reminded that the wireless charging pads of the Flash Pro Plus and Flash Pro have a plastic film on them. This film may interfere with the connectivity and hinder the charging process.
- To activate the wireless charging pads, please press and hold the power button for 3-5 seconds. Once activated, the "W" power rate indicator on the bottom left of the OLED screen will blink. When the wireless charging is turned off, the "W" indicator will not blink.
- Place the device directly on the charge spot located in the centre of the wireless charging pad and hold it in place for a few seconds.
- Try charging with and without any device case, to check if it's your casing that is causing the issue.
If these steps were not able to resolve your issue, please submit a request and a member of our Customer Happiness Team will respond within 24 business hours.