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Most of our customers have found success in resolving their issues by following these steps:

  1. Check that the device you are attempting to charge is functioning properly. You can do this by using the power bank to charge a different device. This will help you determine whether the issue is with the power bank itself or the device being charged.
  2. Double-check that your cable is working correctly. Try using your USB cable with another device to ensure it is working.
  3. Make sure the USB ports are stable. They should not wiggle, and you should not have any difficulty inserting cables into them.
  4. Have you tried using another cable, wall charger, or charging another device? Does the issue occur on other ports, if applicable?

If these steps were not able to resolve your issue, please submit a request and a member of our Customer Happiness Team will respond within 24 business hours.