Hopefully you're 100% happy with your purchase from the get-go. If for any reason you change your mind, you can put through a request for a refund up to 30 days after you receive your order.
Applying For A Refund
Our return policy is effective for 30 days from the date you receive your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Please note we will request for your order to be sent back to our warehouse in China and at this time we do not cover the cost of returns. For refunds (if applicable), please submit a request with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we cannot offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund, excluding the initial shipping fee, will be processed right away and your funds will be issued via PayPal.
Please make sure to read our item descriptions carefully. Please bear in mind that photos may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while, an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace the item.
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we sent you the wrong product, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect item, cable, tip etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us immediately and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
If you need to reach out to us at anytime, please submit a request and a member of our Customer Happiness Team will respond within 24 business hours.