Orders are processed within 1-2 business days and you will receive a tracking number within 4 business days*.
*We wish to advise that our warehouses and factory in China are currently on national holiday, and will be closed January 20th to 28th in celebration of Chinese New Year. This will result in slight delays and reduced shipping capacity. Normal order processing and shipment will resume on the 29th January.*
*There there may be an extended delay in delivery time during public holidays and holiday seasons or unforseen global events.
Our order processing is automated, meaning, once an order is placed on our website, it cannot be cancelled.
All shipments are sent from our warehouse in China and shipped through several carriers and postal services providers. Upon entry in the destination country it is handled and processed by your local postal service.
Orders typically take 5-15 business days to reach international destinations, but can sometimes take as long as 4-6 weeks for some destinations. This timeframe largely depends on where you live.
Need a shipping update on your order? Submit a request and a member of our Customer Happiness Team will respond within 24 business hours.