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Most of our customers have found success in resolving their issues by following these steps:

  • Try to charge your powerbank for an hour by keeping it connected to a charger and cable. After an hour, check if the powerbank switches on.
  • Conduct the test above using 2 different cables and chargers, to be sure that it's not one of the charger or cable is causing the issue. It is recommended to use a charger that can deliver 100W of power, and a cable that support the same power delivery.

If these steps were not able to resolve your issue, please submit a request and a member of our Customer Happiness Team will respond within 24 business hours.