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Articles in this section

  • What is the difference between Flash Pro and Flash Pro Plus?
  • Flash Pro: World's Fastest Powerbank Redesigned (Detailed)
  • Flash Pro USB-C Tesla™ Graphene 25000mAh Power Bank For Android Users (Summarised)
  • Flash Pro Plus USB-C Tesla™ Graphene 25000mAh Power Bank For Apple Users (Summarised)
  • Instruction Manual For Flash Pro and Flash Pro Plus
  • How to calculate what charge % the Flash Pro & Flash Pro Plus Powerbank can achieve for my device
  • My powerbank is on 0% and keeps restarting when charging
  • There is an issue with the Apple Watch Charger on my Flash Pro Plus
  • Wireless Charging Does Not Work
  • The powerbank is draining when the Apple USB-C to Lightning cord is left plugged in
See more

Flash Pro/Flash Pro Plus is Not Switching On

Most of our customers have found success in resolving their issues by following these steps:

  • Try to charge your powerbank for an hour by keeping it connected to a charger and cable. After an hour, check if the powerbank switches on.
  • Conduct the test above using 2 different cables and chargers, to be sure that it's not one of the charger or cable is causing the issue. It is recommended to use a charger that can deliver 100W of power, and a cable that support the same power delivery.

If these steps were not able to resolve your issue, please submit a request and a member of our Customer Happiness Team will respond within 24 business hours. 

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